Terms & Conditions
Welcome to Herbscent. By accessing or purchasing from our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. General Information
Herbscent is a luxury candle brand offering hand-poured candles crafted with care. By using this website, you confirm that you are at least 18 years old or accessing the site under parental supervision.
We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice.
2. Product Information & Availability
All our candles are hand-poured in small batches, making each piece unique.
External props, elements, or accessories used in candles including jars, containers, lids, labels, or packaging, may vary based on availability.
Any variation in external appearance will not affect the quality, fragrance, or burn performance of the candle.
Product images are for reference only and may slightly differ from the actual product due to lighting, photography, or handcrafted nature.
4. Orders & Acceptance
Placing an order does not guarantee acceptance.
We reserve the right to cancel or refuse any order due to stock limitations, pricing errors, or other unforeseen circumstances.
In case of cancellation, any amount paid will be refunded as per our refund policy.
5. Shipping & Delivery
Orders are processed within the estimated timelines mentioned on the website.
Delivery times may vary depending on location, courier partner, or external factors.
Herb Scent is not responsible for delays caused by courier services or force majeure events.
6. Returns, Refunds & Exchanges
Due to the nature of our products:
Candles once sold are non-returnable and non-exchangeable, unless damaged during transit.
In case of receiving a damaged product, customers must contact us within 24 hours of delivery with clear images and unboxing videos.
Approved refunds will be processed through the original payment method.
7. Candle Care & Safety
Always follow candle care instructions provided with the product.
Never leave a burning candle unattended.
Herbscent is not liable for damages caused due to improper usage or negligence.
8. Intellectual Property
All content on this website — including text, images, logos, and designs — is the intellectual property of Herbscent and may not be copied, reproduced, or used without written permission.
9. Limitation of Liability
Herbscent shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
10. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.
11. Contact Us
For any questions or concerns regarding these Terms & Conditions, please reach out to us via the contact details mentioned on our website.
Herbscent is for anyone who believes in the little joys, the soft light, the warm scents, the calm corners that make home feel like home.
If that sounds like you, welcome to the family.
Light a candle. Set the mood.
And let the magic begin.